5 things you can do with Safaricom’s Zuri chatbot on WhatsApp Leave a comment

As a substitute of calling 100 and being made to stay up for minutes to be served for something that you would possibly do yourself if you had been empowered to do so, then why don’t you do so?

I suggest, Zuri, Safaricom’s chatbot, is true right here. It’s been spherical for 2 years now and while, as a chatbot, its options tend to be limited, there is no shortage of small things (and even huge things) that the bot can’t lend a hand you with.

While gaining access to Zuri previously may have been tricky for many who felt that going to Telegram so to be able to use it when they don’t use that app for the rest since everyone they keep in touch to is on WhatsApp and they’re nearly indubitably having a look to wean themselves off Facebook so Messenger hasn’t exactly been a better cut price for them, there aren’t extra excuses left. Zuri is on WhatsApp, too. Proper right here’s how you can flip on her and get going.

As soon as you get acquainted with Zuri on WhatsApp you will briefly learn how handy she can be as she’s to hand to lend a hand with just about anything.

Listed below are 5 things you can expect her to kind you out on:

Let us now not transfer far. They are aggravating. Zuri provides an easy strategy to save you them in their tracks. In the end, it’ll ask you to key inside the establish of the offending sender.

Up there with promotional text messages on the best tick list of most annoying things that happen to us on our phones is subscriptions to products and services and merchandise with out our specific consent. I need we’ve got been at a point where this didn’t happen alternatively in reality, it’s going on. Having the style to forestall the unscrupulous faces in the back of such is a brilliant place to start out out similtaneously we would really like we had upper means of preventing them. Zuri provides that.

Every promotional messages and subscriptions are the principle products on Zuri’s number one menu as regardless that to emphasise the importance of having that as an risk.

Safaricom has an overly neat and well-organized self-help portal for just about anything a subscriber like you and me would need it for: lend a hand with products and services and merchandise along with gaining access to our private private wisdom that they have got. For the latter, the self-help portal can be overkill.

Once in a while, all that we need to know is to easily ensure that there aren’t any ghosts on our phone which might be liable for all the airtime that we imagine is “disappearing”. For such, an extensive one-week or 3-months observation would do, right kind?

So, why would you need to transfer all the strategy to a web browser to request the identical? You want to easily chat up Zuri and you’ll have your usage observation quietly sitting in your Gmail inbox in a query of seconds. All it takes is just 5 speedy steps: gaining access to Zuri’s number one menu > settling on “Usage Remark” from the primary menu > settling on the period we would really like the usage observation to cover > confirming our mobile phone amount, providing the email cope with we would really like they be sent to and, after all, validating that it is in fact us making the request thru entering our M-Pesa PIN when introduced on.

Talking about M-Pesa…

Given how regularly sending of money to the incorrect specific particular person or Paybill happens, even with the Hakikisha function in place, with the facility to auto-initiate a reversal has been one of the most essential best possible things about Zuri for the 2 years that she’s been spherical. On WhatsApp, this may be a best function that many of us should use her for should the unfortunate happen. She’s faster than having to wait when you title 234 or when you DM Safaricom on Twitter.

Querying for the so much it costs to send a certain quantity is what presented me face to face with Zuri’s conversational alertness and its ability so that you can upload context to chats. It remembered the quantity I queried the ultimate time after I went once more to be told how so much it worth me to send money to a number.

This feature is positioned underneath the M-Pesa menu which can be found out on Zuri’s number one menu, but another step away.

While I have to admit that I have been spoilt throughout the app, this is just about simple. Moreover, with a number of function phones (now not exactly our same old focal point proper right here at Android Kenya alternatively hi, they exist, in huge numbers) with the facility to get right of entry to apps like WhatsApp although, for glaring reasons, you can’t get the mySafaricom app on such devices, WhatsApp is the great equalizer.


Zuri can moreover do a number of other things alternatively for those ones, like, for instance, checking airtime steadiness, it’s simply faster to use a shortcode than it is to speak her up.

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